Is my credit / debit card information secure?
Yes. All sensitive financial information is stored with bank level security. All information is encrypted and stored by our banking partner to Level 1 PCI compliant standards. Level 1 PCI compliance is a set of rules stated by credit card companies and audited by an independent third party, Level 1 PCI is the highest possible rating. Additionally all transmission to our banking partner and on our site is via an encrypted HTTPS connection.
How will my phone number be used?
Your phone number is used only to make donating as easy as possible. It will never be sold, traded, or given out. You will only receive text messages to confirm your donations.
How will I know when my credit card is charged?
Anytime your card is charged you will receive both an email and a text message confirmation.
What if I accidentally type the wrong amount?
When you make a donation, you will receive a text confirmation that re-states the amount given. If you made a mistake in typing you can respond with the word “refund” within the first 15 minutes and your credit or debit card will not be charged. After 15 minutes you can contact our text giving partner, Kindred, at email@example.com and they will issue a refund for you.
What is the phone number I text and whose is it?
The phone number you are texting is a secure number that belongs to The Sanctuary of Houston. It is used exclusively for this purpose.
What is Kindrid?
Kindrid is a non-profit organization dedicated to making giving easier. We decided to partner with Kindrid to process our text giving donations.
I just got a new card or what do I do if I want to change my card?
If your card has been cancelled or you got a new card, your donation will be declined. Type the word "Edit" and you will receive a text back with a new link to input your new credit card information. If your card is still working but you would like to change it you can
contact firstname.lastname@example.org. We will delete your existing payment option
and upon your next donation you will be prompted to enter a new card
Can a giver edit their information?
Yes. A giver can edit their information, switch out payment sources, and view their giving history by texting the word EDIT to your churches giving number.
How do I unlink my smartphone from text giving?
If you wish close your account or change your phone number please email email@example.com
Does text giving get tracked in my contribution history for my tax receipt?
Does it cost me anything?
There is no charge for you to make a donation. Standard data and messaging rates apply to your usage.
Is it case sensitive? Do I have to put a $ symbol?
No! It will work as 100 or $100 or $100.00 or 100.00 etc. Also there is nothing that is case sensitive.